About our Authentication Process

Will I be notified when my shoes have been accepted/rejected?

You will be notified of the outcome of the authentication process immediately after your shoes have gone through it.

How long does authentication process take?

Usually, your shipment goes through the authentication process on the same day it arrives at our warehouse. As soon as the product has passed the process, the payout will be sent after 5 business days. Depending on your bank it may take 2-3 additional days.

Why were my shoes rejected?

If your sold shoes have been rejected, it means that they do not meet Sneakit's standards. Shoes that you want to sell to us must be new, unworn, undamaged and, of course, original. The shoe boxes must also be in an undamaged condition. Of course, we will not accept shipments where the shoe box is not the original one.

In which condition do the shoes have to be to sell them to Sneakit?

Shoes that you want to sell to us must be new, unworn, undamaged and of course, original. The shoe boxes must also be in an undamaged condition. Of course, we will not accept shipments where the shoe box is not the original one. But we do accept genuine replacement boxes.

Why do I have to pay a fee if my shoes were rejected?

Products that do not meet our standards and are subsequently rejected during the authentication process are subject to a €25 handling fee. If fakes are sent to us, the fee is €50. We operate a zero tolerance policy with regard to fakes.