About Returns

When do I get my money back if I return my order?

When your returned item arrives at our logistics centre, our staff will check the condition of the product. If your returned shoes pass our quality check, you will be refunded within the next 10 days depending on your payment method. The shoes have to be unworn, original and must not differ in any kind from the original condition in which they have arrived at your shipping address. The same goes for the shoe box. Please make sure to send your returning shoes double-boxed to avoid any damage.

My returned product was declined. Why?

Returned shoes and the shoe box have to be in an original, unworn, new and undamages condition. Please use an additional box for shipping your return! If your returned shoes are worn, damaged or differ in any other way from the original condition in which you have received them, we will not accept them. After your return was rejected we send it back to your address.

How long is the return period?

You have 100 days after reception of your order to return it. The shoes have to be in new, unworn condition and in the original, undamaged box. Please send your returns double-boxed to avoid damage to the shoe box!

Can I return my purchased shoes?

Simple answer: Yes, you can! Please send your returns to the following address: Sneakit GmbH Perfektastraße 61/2/1 1230 Vienna AUSTRIA Please make sure to pack your returning product in an extra box. Do not send the the shoes just in the shoe box! We will NOT accept returns were the shoes are not double boxed. Please also include the return form in your shipment! Your refund will be initiated after your return was checked and accepted by us.