About Cancellation

When and how do I get my money back after a cancellation?

Of course, your purchase price will be refunded after a cancellation. This usually takes 1-2 working days. Please note that depending on the payment method, it can take up to 14 working days until the refund appears on your account. If you need more information, please contact your bank advisor.

Sneakit's supplier did not send the shoe on time or the shoe did not meet Sneakit's standards, will I still get the shoe I have ordered?

If our supplier does not send the shoe to us on time or the shoe does not meet our standards during the authentication process, you will be refunded the full purchase price incl. shipping.

Why was my order cancelled?

If your order was unexpectedly cancelled, it can have two reasons: Our supplier did not ship the shoes in time or the shoes were filtered out during our authentication process and did not meet our standards.